Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our Returns Centre webpage
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email. The address to return the products is Online Department, Ramraj Cotton, RAMRAJ ‘V’ Tower, No.10,Sengunthapuram, 1st Street, Mangalam Road, Tirupur - 641604
- Within 10 days from the date of purchase
- In unused and resalable condition
- In the original packaging with all the tags intact
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
- For all the products that are mentioned in the product pages
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. The product has to be returned to us in unused and resalable condition only with it's original packaging. Once the exchange request is approved by us and we receive the product from you, the replaced item will be shipped to you. One time shipping cost is to be borne by the customer. If the product received from you is in unsellable condition then we may deduct 20% on the MRP of the returned product before we process the exchange.
What are the refund options?
The following refund options are supported:
For Prepaid Orders: Your Refund will be issued within 4-7 Business days from when we receive your return.
For COD Orders: Cheque payment / NEFT transfer will be processed within 7-12 Business days from when we receive your return.
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed based on the refund options as mentioned in the above point. 10% on the returned product value will be deducted in the refund.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at returns@ramrajcotton.net